by Troy White
A violent passenger incident on a United Airlines flight happened just a month after the new CEO Oscar Munoz was named U.S. Communicator of the Year. Later, after the incident, Oscar Munoz apologized to the public for having to readjust customers, instead of telling the man who was dragged from his seat he’s sorry for the huge inconvenience. The CEO’s response sounded more like he was trying to dismiss the incident by saying the customer was belligerent and disruptive.
A China native, and also a doctor, the customer had a good reason to return to his city where he had patients that were in need. Most people saw the doctor get forcibly dragged off his seat due to United over-booking. Blood ran from the doctor’s mouth as a result of scrambling with the officers trying to get back to his seat. The people on the plane were outraged at how this looked targeting this older man.
United Airlines reached an all-time low receiving a lot of negative ratings due to the incident. The video has spread nationally, reaching China who is very upset by the actions of United. Although United has released a statement regarding the incident, it seems as if the airline simply doesn’t care enough to apologize to the customer who paid money for his ticket.
The top trending topic on Twitter is slogans from people saying, “Not enough seating, prepare for a beating.” China’s reaction to this incident attracted more than 100 million views. Chinese civilians feel as if the old man was targeted instead of being asked to give up his paid seat. The racial tension is high as people want United, as well as the CEO, to directly apologize for the airline’s customer for making an error, in booking and how they treated this man.