WASHINGTON (AP) — Grilled by lawmakers, the Department of Veterans Affairs insisted Tuesday it was well on its way to fixing problems with its suicide hotline and largely brushed aside the worst criticisms in an internal watchdog report released two weeks ago. A March 20 audit by the VA inspector general had found that nearly … Continue reading
Tag Archives: VA’s Veterans Crisis Line
Official: One-third of calls to VA suicide hotline roll over
WASHINGTON (AP) — More than one-third of calls to a suicide hotline for troubled veterans are not being answered by front-line staffers because of poor work habits and other problems at the Department of Veterans Affairs, according to the hotline’s former director. Some hotline workers handle fewer than five calls per day and leave before … Continue reading